Contact Us
Whether you have spotted an error in a review, want to ask about how we rate the highest payout online casinos, or need to flag a broken link, we would rather hear from you than have you leave with an unanswered question. This page explains what we can help with, what we cannot, and the quickest way to get a useful reply.
What we can help with
US Online Casinos is an independent research and comparison site. We do not run any casino, hold any player funds, or process withdrawals — so our team is best placed to help with questions about our content rather than your account. Get in touch if you want to:
- Report outdated information on a review, bonus offer, or rating
- Ask how we compare operators like Raging Bull, Uptown Aces, or the other sites listed on bassyaks.com
- Suggest a casino you think we should research for a future update
- Flag a broken link, factual error, or a site that appears to have shut down
- Ask a general question about how online casino bonuses, licensing, or payouts work
What we cannot help with
Because we are not a gambling operator, there are some things that fall outside what we can resolve directly. If your question concerns any of the following, you will get a faster answer by going straight to the casino itself:
- Account issues — logins, password resets, or verification (KYC) problems sit with the casino's own support team, not with us.
- Deposits and withdrawals — payout delays, payment method queries, or transaction disputes need to go through the operator you played with.
- Bonus disputes — if a promotion did not credit or a wagering requirement seems unclear, the casino's support desk and its published terms are the first port of call.
- Complaints about gameplay outcomes — we do not adjudicate individual bets or spins; each licensed operator has its own complaints process, and in most states a regulator sits above that.
If you are unsure who to contact, check the operator's own site first — every casino we list is expected to publish clear support channels, typically live chat, email, and sometimes phone support.
How we handle what you send us
Messages sent through this page go to our editorial team. We read everything, though the volume of correspondence means we cannot promise a personal reply to every message, particularly general feedback or research suggestions. Corrections and factual errors are prioritised, since keeping ratings and offer details accurate is the core of what we do.
Please do not send us any sensitive account information, ID documents, or payment details. We never ask for these, and no legitimate reason exists for us to hold them — that kind of information should only ever go to the licensed casino directly, over its own secure, HTTPS-encrypted channels.
If you're struggling with your gambling
This contact page is not a substitute for support if gambling has stopped being enjoyable or has started to cause harm. If that describes your situation, please do not wait to reach out — our Responsible Gambling page lists self-exclusion options, deposit and time limit tools, and links to national support services. Every licensed US operator is required to offer these tools, and using them carries no penalty or judgement.
Before you write in, a quick check
A lot of queries we receive are answered elsewhere on the site already. It may save you time to check:
- The relevant casino's own terms and conditions page for bonus wagering requirements, expiry dates, and maximum withdrawal caps
- Our Responsible Gambling resources if your question is about limits, self-exclusion, or where to find help
- Our Terms and Conditions page if your question concerns how we operate this site or our affiliate relationships
- Our About Us page for background on how we research and rate operators
A note on our independence
US Online Casinos earns revenue through affiliate partnerships with some of the operators we list, including several ranked on this site. That relationship never decides how a casino is rated, and no operator can pay to move up a table or have a weakness left out of a review. If you contact us to question a rating, we will explain the reasoning behind it honestly — including where a top-ranked site still has a genuine limitation.
Eligibility reminder
Online casino gambling is legal only in a limited number of US states, and players must generally be located within a licensed state and meet the applicable minimum age — typically 21, though this can vary by state and activity type. If you write to us with a question about availability where you live, we can point you toward general information, but you should always confirm current legality directly with your state's gaming regulator before playing.